Returns
REFUND & CANCELLATION
At Enduro Sports, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines our return, refund, and cancellation procedures. Please read this policy carefully before making a purchase.
đĻ EASY RETURNS
Return window from date of delivery for eligible products
1. Order Cancellation
1.1 Cancellation by Customer
| Cancellation Stage | Timeline | Refund |
|---|---|---|
| Before Order Dispatch | Within 24 hours of placing order | Full refund (100%) |
| After Order Dispatch | Before delivery | Full refund minus shipping charges |
| After Delivery | - | Follow Return Policy below |
To cancel an order:
- Email us at support@endurosports.shop with your Order ID
- Call us at +91 88844 03789 (Mon-Sat, 10 AM - 6 PM)
- Subject line: "Order Cancellation - [Your Order ID]"
1.2 Cancellation by Company
We may cancel orders in the following circumstances:
- Product is out of stock or discontinued
- Pricing or product description error
- Payment verification failure
- Suspected fraudulent activity
- Delivery not possible to the specified pincode
- Force majeure circumstances
In case of company-initiated cancellation, you will receive a full refund within 7-10 business days.
2. Return Policy
2.1 Return Eligibility
Products are eligible for return if:
- Return is initiated within 7 days of delivery date
- Product is unused, unworn, and in original condition
- Original tags, labels, and packaging are intact
- Product is not in the non-returnable category (see below)
- All accessories and freebies are included
2.2 Return Reasons Accepted
- Product received is damaged or defective
- Wrong product delivered (different from what was ordered)
- Product does not match the description on website
- Missing items from the order
- Size/fit issues (where applicable)
2.3 Non-Returnable Items
â The following items CANNOT be returned:
- Swimwear, innerwear, and personal hygiene products
- Items marked as "Final Sale" or "Non-Returnable"
- Customized or personalized products
- Products with broken seals (grips, tapes, shuttlecocks)
- Items damaged due to misuse or improper handling
- Products without original packaging or tags
- Items purchased during clearance sales (unless defective)
3. Return Process
3.1 Return Shipping
- Defective/Wrong Product: Free reverse pickup arranged by us
- Change of Mind: Return shipping charges borne by customer (âš79-150 based on location)
- Self-Ship: If you prefer to ship yourself, use a trackable shipping method
Important: Please ensure the product is packed securely to prevent damage during return shipping. Damage during return transit may affect your refund eligibility.
4. Refund Policy
4.1 Refund Timelines
| Scenario | Refund Timeline | Refund Amount |
|---|---|---|
| Order cancelled before dispatch | 3-5 business days | 100% of order value |
| Order cancelled after dispatch | 7-10 business days (after RTO) | Order value minus shipping charges |
| Return - Defective/Wrong product | 7-10 business days after receiving return | 100% of product value + original shipping |
| Return - Change of mind | 7-10 business days after receiving return | Product value minus return shipping |
| COD order cancellation | Not applicable | No refund (payment not collected) |
4.2 Refund Methods
Refunds will be processed to the original payment method:
- UPI Payments: Refund to the original UPI ID
- Bank Transfer: Refund to the original bank account
- COD Orders: Refund via bank transfer (NEFT/IMPS) - bank details required
4.3 Partial Refunds
Partial refunds may be issued if:
- Product shows signs of use or damage
- Original packaging or accessories are missing
- Product tags have been removed
- Only part of an order is being returned
5. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product:
- Initiate a return for the original product
- Place a new order for the desired product
- Refund from the return will be processed as per standard timelines
6. Damaged in Transit
If you receive a damaged package:
- Do NOT accept the delivery if outer packaging is visibly damaged
- If accepted, report within 24 hours of delivery
- Share photos/videos of damaged packaging and product
- Email support@endurosports.shop with Order ID and evidence
For verified transit damage, we will arrange free return pickup and full refund or replacement.
7. Quality Issues
If you discover a manufacturing defect after using the product:
- Contact us within 15 days of delivery
- Provide photos/videos demonstrating the defect
- Our team will assess and determine eligibility for refund/replacement
- Warranty claims (if applicable) will be processed through the manufacturer
8. Refund Delays
If you haven't received your refund within the specified timeline:
- Check your bank account/UPI app for pending credits
- Contact your bank/payment provider
- If still unresolved, email us at support@endurosports.shop
Note: Bank processing times may vary. Credit card refunds may take 5-7 business days to reflect after processing. UPI and bank transfer refunds typically appear within 24-48 hours.
9. Contact for Returns & Refunds
For all return and refund queries, please contact us:
- Email: support@endurosports.shop
- Phone: +91 88844 03789
- Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST
- Response Time: Within 24-48 hours
10. Grievance Redressal
If you are not satisfied with our return/refund resolution:
| Grievance Officer | Saraka Sreehari |
|---|---|
| grievance@endurosports.shop | |
| Resolution Timeline | Within 30 days of receiving complaint |