TERMS & CONDITIONS

Welcome to Enduro Sports (https://endurosports.shop). These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Definitions

In these Terms:

• "Company," "we," "us," or "our" refers to Bluemetric Systems Pvt. Ltd., operating as Enduro Sports.
• "Website" refers to https://endurosports.shop.
• "Customer," "you," or "your" refers to any person who accesses or uses our website or purchases products from us.
• "Products" refers to the sports equipment and related items available for purchase on our website.
• "Order" refers to a request by you to purchase products from our website.

2. Eligibility

To use our website and make purchases, you must:

• Be at least 18 years of age, or have parental/guardian consent if you are a minor.
• Be legally capable of entering into binding contracts under the Indian Contract Act, 1872.
• Provide accurate and complete information during registration and checkout.

3. Account Registration

While you may browse our website without an account, certain features require registration. When creating an account:

• You must provide accurate, current, and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4. Products and Pricing

4.1 Product Information

We strive to provide accurate descriptions, images, and specifications for all products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes and may vary slightly from the actual product.

4.2 Pricing

• All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice.
• The final payable amount, including all taxes and shipping charges, will be displayed before you confirm your order.
• We reserve the right to correct any pricing errors and cancel orders placed at incorrect prices.

4.3 GST Compliance

All applicable Goods and Services Tax (GST) will be added to your order as per prevailing government regulations. GST-compliant invoices will be generated for all orders.

5. Orders and Payment

5.1 Placing Orders

When you place an order, you make an offer to purchase products subject to these Terms. Order confirmation does not constitute acceptance. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

5.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• UPI (Unified Payments Interface)

For COD orders, payment must be made in full at the time of delivery. We reserve the right to limit COD availability based on order value, delivery location, or other factors.

5.3 Order Cancellation by Company

We may cancel orders due to:

• Product unavailability
• Pricing or description errors
• Suspected fraudulent activity
• Inability to verify payment or delivery information
• Force majeure circumstances

6. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping methods, delivery timelines, and charges. Key points include:

• Shipping charges are calculated based on delivery location and order weight/size.
• Orders above ₹999 qualify for free standard shipping (terms apply).
• Delivery timelines are estimates and not guaranteed.
• Risk of loss passes to you upon delivery to the carrier.

7. Returns and Refunds

Our return and refund policies are detailed in our Refund & Cancellation Policy. By placing an order, you agree to the terms outlined therein, including:

• 7-day return window from date of delivery for eligible products
• Products must be unused and in original packaging
• Certain products are non-returnable due to hygiene or safety reasons
• Refunds are processed within 7-10 business days of return approval

8. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of Bluemetric Systems Pvt. Ltd. or its licensors and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, reproduce, or distribute any content without our written permission
• Use our trademarks or logos without authorization
• Modify, create derivative works from, or reverse engineer any content
• Use content for commercial purposes without our consent

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose or in violation of any applicable laws
• Provide false or misleading information
• Interfere with or disrupt the website's operation or security
• Use automated systems to access the website without permission
• Attempt to gain unauthorized access to our systems or user accounts
• Engage in any activity that could harm our reputation or business

10. Limitation of Liability

Our total liability for any claim arising from these Terms or your use of the website shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Bluemetric Systems Pvt. Ltd., its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the website
• Your violation of any rights of a third party
• Any content you submit or transmit through the website

12. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. Your interactions with third-party websites are governed by their respective terms and policies.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the website with an updated "Last Updated" date. Your continued use of the website after any changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the remaining provisions, which shall continue in full force and effect.

16. Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce such provision or any other provision in the future.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between you and Bluemetric Systems Pvt. Ltd. regarding your use of the website and purchase of products, superseding any prior agreements.

18. Governing Law and Jurisdiction

19. Dispute Resolution

In the event of any dispute, you agree to first attempt to resolve the matter through our customer support. If the dispute cannot be resolved amicably within 30 days, either party may pursue legal remedies in accordance with the governing law and jurisdiction specified above.

20. Contact Information

For questions or concerns regarding these Terms, please contact us:

• Entity: Bluemetric Systems Pvt. Ltd.
• Address: No. 2621, 23rd Main, A Block, Sahakara Nagar, Bengaluru, Karnataka 560092, India
• Email: support@endurosports.shop
• Phone: +91 88844 03789
• Grievance Officer: Saraka Sreehari (grievance@endurosports.shop)